Question 1

How much is Fox Ordering convenience fee?

Accepted Answer

Fox Ordering convenience fee is 5% over subtotal order value

Question 2

Do I need to pay for my tablet?

Accepted Answer

No, tablets are included as part of our service.

Question 3

When do I receive my tablet?

Accepted Answer

3-7 business days.

Question 4

Who takes care of my deliveries?

Accepted Answer

Our delivery partner is Doordash, they will be in charge of delivering orders to the final customer.

Question 5

Who should I talk to if I have an issue with a driver?

Accepted Answer

Doordash support information can be found in the View order section; then under Options/Cancel, it is the fourth tab from the top: Help. Steps to follow: 1. Call DoorDash Support (855) 431-0459, explain your case and ask for a full refund. IMPORTANT: DoorDash should send you a confirmation email to the restaurant's email. 2. Forward the received email to support@foxordering.com 3. Call our support number (866) 883 6967 and explain the case. One of our agents will contact you to manage the refund to your customer and confirm the payment of the prepared order. In no case should the restaurant refund in cash. The customer will receive a refund to the same payment method used when ordering online, within up to 5 business days.

Question 6

Do I get a printer sent to me?

Accepted Answer

We don't deliver printers, however the printer that works with our tablet and service can be purchased on amazon at the following link:  buy printer on Amazon

Question 7

How often do I get paid?

Accepted Answer

Direct deposits are sent out weekly, every Thursday. Direct deposits should be available between 1-3 business days.

Question 8

Does Fox Ordering work as a Marketplace?

Accepted Answer

We don't operate as a marketplace. Fox Ordering functions as a direct online ordering system, covering both Pick up and Delivery. We operate through the restaurant's official website, and in cases where a restaurant lacks a website, we offer to create one at no cost. This streamlined process is facilitated by the Google My Business profile, serving as a beneficial ally for Fox Ordering.

Frequently AskedQuestions